Refund policy.

01 The honest frame

A playbook is a digital work you can read in full the moment you pay. Unlike a jacket, it cannot come back unworn — so refunds are for things that went wrong, not for finished reading. To decide before paying, every playbook shows its full contents list, its specifications, and a free preview chapter.

02 Refunded in full, no argument

• Access never arrived — you paid and the playbook is not in your library within 24 hours.
• Double charge — the same purchase billed twice.
• Broken content — chapters that will not open or are materially incomplete, reported within 7 days and not fixed within 72 hours of your report.

03 The 7-day guarantee

Beyond defects: if within 7 days of purchase you have read less than half of a playbook and it is not what its page said it was, write to us and say so. We refund it and revoke the access. We reserve the right to refuse repeat use of this guarantee — it exists for honest mismatches, not free reading.

04 What is not refundable

Fully-read playbooks outside the window above, and free playbooks (nothing was paid). Access revoked for terms violations (credential sharing, scraping, redistribution) is not refunded.

05 How it works

Email support@echo-glitch.com from your account address with the invoice number (it is on your account's order history). We answer within one working day. Approved refunds go back to the original payment method via Razorpay and typically land in 5–7 business days, depending on your bank. When a refund is processed, the playbook leaves your library.

06 Contact

Echo Glitch · support@echo-glitch.com · Monday to Friday, 10:00–18:00 IST.